Complex Claims Management Training 2016

  • Thursday, February 18, 2016 and Friday, February 19th, 2016, 7:30 a.m. to 5:00 p.m.
  • Registration and breakfast at 7:30 a.m., class starts promptly at 8:00 a.m. both days.
Complex Claims Management is for workers' compensation professionals with more claims handling experience (generally those with at least three years' experience handling claims).  In this course, the instructors and participants tackle the more complicated areas of claims management listed below.  The format will include training on each topic followed by a question and answer portion which will allow attendees to pose their own particular scenarios for instructor and attendee suggestions. The instructors will also pose some hypothetical situations to the class to encourage problem solving and teamwork.  Calculations will not be addressed in this course. Attendees will receive a link to electronic copies of materials for future reference. Complex Claims is a course that is of equal value and applicability to our self-insured and state fund claims handlers.

Topics covered:
  • Proactive and Appropriate Use of Vendors
  • Other Laws which Impact Workers' Compensation
  • Medical Provider Network
  • Preparing Your Best Defense including Complex Claim Investigation
  • Vocational Assessments & Retraining - Getting it Right
  • Resolution of Employability Issues Through Pensions and 2nd Injury Fund
  • Willful Misrepresentation
  • Recommendations for Getting Structure Settlements Approved
  • Practical Applications to Resolve Complex Claims Issues
Please not that time loss, LEP and PPD calculations are covered in a separate, calculations-only offering.

Valley Medical Center


Medical Arts Building
Room E &F - Day 1
Room A - Day 2
400 South 43rd Street
Renton, WA 98058

Who Should Attend?

  • Experienced claims examiners (generally 3 years claims experience)
  • Workers’ compensation supervisors
  • Seasoned claims examiners that are new to Washington Workers’ Compensation
  • Those interested in exploring the situations that complicate claims handling, such as permanent work restrictions, third party involvement, and claim disputes
  • Those performing claims oversight of State Fund Employers (experienced)


Julie Busch - Strategic Consulting Services, Inc.
Kathryn Kunkler - Keehn Kunkler, PLLC
Betsy Reeve - Reeve Shima, P.C.
Lisa Vose - Sedgwick


WSIA members, $425 first regisration, $350 additional registrations from your organization (contact our office for group registration to receive discount)

WSIA non-member guests, $700

Continuing Education Credits

Complex Claims is approved for 15 WWCP credits, 7 of which are statutory and 14 Claims Management credits toward the Washington State Claims Administrator certification.

Cancellation Policy

No refunds will be given after Thursday, February 11, 2016.