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Workers' Compensation Operations Supervisor - City of Seattle

Position Description

Seattle Human Resources endeavors to promote an equitable and engaging work environment so employees can do their best work and make a difference for the people and communities we serve. Within the department, the Workers’ Compensation unit serves the City’s workforce by providing claims administration and customer service for employees who have sustained work related injuries and illnesses. We are looking for a Workers’ Compensation Supervisor who will provide leadership, supervision, and direct the work of the claims adjudication staff of this energetic and evolving team.

Job Responsibilities

On a day-to-day basis, you will oversee the claims administration staff of the City of Seattle’s self-insured and self-administered workers’ compensation program. You will be responsible for providing claims adjudication oversight, working directly with the team and stakeholders to achieve effective claim outcomes. You will support the team’s professional development through regular coaching and feedback, and develop their ability to proactively identify adjudicative issues and empower them to successfully resolve these issues. You will work directly to inform program priorities, deliver core services and process improvements, as well as develop programmatic strategy and planning efforts that are centered on racial and social justice principles and equitable outcomes. You will collaboratively to create business processes that support equitable claim adjudication practices citywide.

  • Supervising and managing team member performance and unit relationships.
  • Utilizing program metrics to set and communicate performance expectations. 
  • Overseeing the claims management functions of the program to ensure timely, accurate, and effective handling of workers’ compensation claims. 
  • Providing reserving oversight authority, making final decisions on escalated adjudicative issues, exercising settlement authority, and obtaining resolution to complicated issues. 
  • Creating, improving and monitoring adherence to standardized workflows and unit business processes.
  • Empowering team members to inform processes that center social justice and equitable outcomes through their work. 

Qualifications

In addition to the skills and experience mentioned above, you will need to possess the below required qualifications:

  • Six years of progressively responsible experience in Workers’ Compensation claims management OR
  • An Associate Degree in Business or Public Administration, Legal, Medical, or a related field and five years of experience in Workers’ Compensation claims management OR
  • A Bachelor’s Degree in Business or Public Administration, Legal, Medical, or a related field and four years of experience in Workers’ Compensation claims management

Claims Officer II - King County

The Central Employee Services Division within King County's Department of Human Resources (DHR) seeks customer-focused professionals for two Claims Officer II positions who will adjudicate Workers' Compensation claims in accordance with the legal requirements of the industrial insurance laws and the claims management standards of King County. As a self-insured entity in Washington State, King County self-administers its Workers’ Compensation program. This recruitment will be used to fill two Career Service positions.  
 
As one team, the Central Employee Services Division supports a thriving King County employment experience and provides integrated compensation, benefits, work/life well-being, safety, and retirement planning services. Ensuring the health and safety of employees is our number one priority.
 
Commitment to Equity & Social Justice
As the only county in the United States named after one of the most influential civil rights leaders in our nation’s history, Martin Luther King, Jr. County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the artistic and social traditions of many cultures. King County has a deep commitment to equity and social justice, and the Claims Officer II has a role in advancing practices to promote inclusion, belonging, and opportunity for all County employees.