Winter East Conference 2020

Better Communication, Better Outcomes: Let's Talk About It

Historic Davenport Hotel

10 S. Post Street, Spokane, Washington

8:00 a.m. to 4:30 p.m.

Want smoother claims handling and better, faster outcomes for your injured workers? The data is clear – focus on improving communication from the beginning of the claim to the end, with all of the involved parties. At this conference, we’ll take a multidisciplinary look at some challenging issues in workers’ compensation communication. We’ll hear from experts in medicine, psychology, claims management, return to work, and more on how best to tailor our communications and set the right tone for success.

Want to attend in Southcenter? Click here for our companion Winter West conference on January 10, 2020.

Thursday, January 23 2020

8 a.m. — 9 a.m.
Panel Discussion: New Rules and Forms for Communicating Claims Decisions
  • Chariti Gagne (Eberle Vivian)
  • Ben Gagne (ESD #101)
  • Lesley Hull (Penser NA)
9 a.m. — 9:30 a.m.
Washington Family Medical Leave Law Update
  • Jenny Haykin (Puget Sound Energy)
9:30 a.m. — 9:45 a.m.
Networking Break
9:45 a.m. — 11:15 a.m.
Telemedicine Panel
  • Brittany Busse (WorkCare, Inc.)
  • John Chriswell (Hoffman Construction)
11:15 a.m. — 12:15 p.m.
Chat with the Experts

Table discussions facilitated by morning presenters

12:15 p.m. — 1:15 p.m.
Networking Lunch
1:15 p.m. — 2:15 p.m.
Communicating with Medical Providers
  • Robyn Weiss (Rehab Without Walls)
2:15 p.m. — 3:15 p.m.
Insights for Intercultural Communication and Worker Recovery
  • Jon Manthos (Bock Consulting)
  • Maricela Vela (Bock Consulting)
  • Alma Alfaro (Bock Consulting)
3:15 p.m. — 3:30 p.m.
Networking Break
3:30 p.m. — 4:30 p.m.
Chat with the Experts

Table discussions facilitated by afternoon presenters

Platinum Sponsor:
(as of 11/20/19)


Venue Information:

Historic Davenport Hotel 
10 S. Post Street, Spokane

Click here for hotel information


Continuing Education Credits:

WSIA will award 7 CEC units for the Washington Workers' Compensation Professional (WWCP) requirements. The following additional credentials will be applied for and noted when awarded:

  • L&I CEU - Applied for 7 Claims Management Credits
  • CRC - Applied for 7 Credits
  • CDMS - Applied for 7 Credits
  • SHRM recertification credits - Approved for 7 CreditsSHRM19


WSIA Members - $225, full breakfast and lunch included

Additional members from same organization - $150 each

Non-members - $350 (Interested in becoming a WSIA member? Click here for more info!)

Cancellation Information:

A cancellation fee of $75 will be charged for cancellations received by January 16, 2020.  This is to offset the cost of room rental, reserved meals, and conference material production. No credit will be given for cancellations made after January 16, 2020.