IIU Logo

Complex Claims Management 2018

  • Tuesday, February 6, 2018 – 7:30am to 5:00pm
  • Wednesday, February 7, 2018 – 7:30am to 5:00pm

  • Archbright, Seattle Washington (info below)

Complex Claims Management is ideal for workers' compensation professionals who have taken our Introduction to Claims training or its equivalent, and have had an opportunity to develop experience in claims management, including supervisors, seasoned examiners new to Washington's system, and those interested in exploring more complicated situations that arise in claims handling.

The issues, material, hypotheticals, and case studies covered in complex claims is equally useful to claims professionals in both the self-insured and State Fund (including retrospective ratings) settings.

Topics covered:

  • Employment law overlay
  • Complex claim investigations
  • Complex wage issues
  • Complex industrial injury and occupational disease claims
  • Heart attack/stroke cases
  • Cancer cases
  • PTSD/mental health cases
  • Complex course of employment issues
  • Aggravation versus new injury
  • Death claims
  • Suspension of benefits
  • Cases involving undocumented workers

Please note that time loss, LEP and PPD calculations are covered in a separate, calculations-only offering.

Registration and catered breakfast is at 7:30 AM both days, and class begins promptly at 8:00 AM, wrapping up by 5:00 PM. A catered lunch will be served at approximately noon each day.


Julie Busch, MS, CDMS
Strategic Consulting Services

Julie Busch, a co-owner of SCS, has 18 years of experience providing vocational assessment, rehabilitation planning, job analysis and expert testimony.
Ms. Busch provides vocational rehabilitation services to workers covered by Washington State Department of Labor and Industries as well as federal worker’s compensation systems such as the Longshore and Harbor Worker’s Compensation Act. She also provides expert testimony in both areas.

Kevin Kincade
Eberle Vivian

Kevin Kincade has over 20 years’ experience in workers’ compensation, starting as an adjuster at Johnson & Culberson. Following 13 years in management positions at Gallagher Bassett and Berkley Risk, Mr. Kincade moved to Eberle Vivian in 2013, continuing as an account manager his work assisting client employers to manage their workers’ compensation programs.

Krishna Balasubramani, Esq.
Sather Byerly & Holloway LLP

Krishna joined Sather, Byerly & Holloway, LLP in 1996 and became a partner in 2000. Prior to joining the firm, Krishna also worked at SAFECO Insurance and Stoel Rives, LLP. Krishna is admitted to practice in Oregon and Washington. He handles litigation in state and federal courts for employers and insurers in Oregon and Washington and related workers’ compensation and employment related matters. Krishna is admitted to practice in Oregon and Washington. 

Area Hotel Information

While WSIA has not reserved a block of rooms for this event, attendees needing overnight accommodations may find suitable lodging at this nearby hotel:

Continuing Education Credits

WSIA will award 15 credits (7 statutory) for the Washington Workers' Compensation Professional (WWCP) designation and 15 recertification credits for the PHR, SPHR, GPHR, SHRM-CP and SHRM-SCP human resource certifications.HRCI-SHRM-2017

Labor & Industries CEU  - Applied for


WSIA Members - $425
Group discount: Additional members from same organization - $350 each
Non-members - $700

Catered breakfast and lunch included both days

Cancellation Information

A cancellation fee of $75 will be charged for cancellations received by January 26, 2018. This is to offset the cost of the room rental, reserved meals, and conference material production.

No credit will be given for cancellations made after January 26, 2018