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Introduction to Claims Management 2025

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Two Day Course | 13 Hours (8:30am - 4:00pm each day)

Wednesday & Thursday November 19-20, 2025
Cost $425, Members, $700 Non-Members
**As of October 1, 2025, WSIA is required by state law to collect Washington retail sales tax on registrations from Washington-based attendees for live presentations, such as webinars, as well as recorded video content.

Level: Basic/Intermediate
Issues Covered: Validity | Medical | Compensation | Work Disability Prevention
Faculty Includes: Sarah Cohen, Esq. | Lucia Wampler | Julie Busch, MS, CDMS

Credits Available: WWCP, 13 credits | Dept L&I, 13 claims management credits | SHRM, 13 credits

Upon completion of all eight WWCP sessions (72-hours) and required coursework, participants will receive a certificate of completion. Starting July 1, 2022, this certificate will be required for application to take the new Self-insurance Claims Administrator Examination administered by the Department of Labor and Industries.

The second step in our IIU's comprehensive, goal-oriented workers' compensation curriculum, Introduction to Claims Management builds on the foundational elements learned in Workers' Comp 101: Industrial Insurance and Work Disability Prevention and focuses on the basic principles of adjudicating Washington workers’ compensation claims. This two-day course provides instruction on basic claims handling in the topic areas listed below. Attendees will receive a link to electronic study materials for use in this and subsequent workshops.

Topics Include:

  • Washington's Statutory Framework: RCW, WAC, Medical Aid Rules, L&I Policy
  • Claim Adjudication Guidelines
  • Board of Industrial Insurance Appeals and Significant Decisions
  • Investigation of accidents and claims
  • Compensability of injury and occupational disease claims
  • Apportionment of injuries
  • Communication with injured Workers and other system participants
  • Management of the medical dimensions of the injury claim
  • Medical Aid Rules
  • Fee Schedules and Payment Policies
  • Management of the disability aspects of the injury claim, including leaves of absence and return to work
  • Reserving the cost of the claim
  • Closing the claim
  • Permanent Partial Disability compensation
  • Introduction to litigation and litigation management
  • Integrating investigation, medical, disability, and litigation management

Click here for more information on the WWCP curriculum

ATTEND VIA LIVE WEBCAST

This registration button will originate an e-mail to WSIA, and an invoice will be created and sent to you, from which you may pay by credit card or check.

Cancellation Information

No refunds will be given for cancellations made after November 14, 2025.