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Complex Claims Management [UPDATED]

NOTE: Due to public health requirements and precautions related to COVID-19, this course will occur either exclusively or primarily online with the potential for limited in-person attendance at the WSIA Office depending upon safety requirements at the time. Registrants will be kept advised of the options as they become available.   

Two-Day Course | 13 Hours (8:30am - 4:00pm each day)

May 19-20, 2020
Cost: $425 Members, $700 Non-Members 

Level: Advanced
Issues Covered: Medical, Compensation, Work Disability Prevention
Faculty Includes: Julie Busch, MS, CDMS | Krishna Balasubramani, Esq. | Kevin Kincade | Lloyd Brooks, WWCP

Credits Available/Pending: WWCP, 13 credits | Dept L&I, 13 credits | SHRM, 13 credits
Upon completion of all eight WWCP sessions (72-hours) and required coursework, participants will receive a certificate of completion. This certificate is required for application to take the new Self-insurance Claims Administrator Examination administered by the Department of Labor and Industries.

The first in our advanced series, and seventh step in our IIU's comprehensive, goal-oriented workers' compensation curriculum, this two-day workshop builds on the intermediate principles in prior trainings and brings all phases of claims management into scope for an advanced level of instruction. This course provides instruction on advanced claims handling in the topic areas listed below by industry experts in the claims management, vocational, and legal fields. Attendees will be provided hypothetical claim scenarios for group discussion and collaboration of claim management strategy. Attendees will also receive links to electronic copies of reference materials for use in this and future modules.

Topics Include:
  • Employment Law overlay
  • Complex claim investigations
  • Surveillance and investigative services
  • Willful Misrepresentation
  • Complex course of employment issues
  • Undocumented workers
  • Aggravation versus new injury
  • Complex wage issues
  • Suspension of benefits
  • Complex industrial injury and occupational disease claims
  • Injurious Exposure claims
  • Hearing Loss claims
  • Heart attack/stroke claims
  • Cancer claims
  • PTSD/Mental Health cases
  • Fatality claims
  • Communication with injured workers and other system participants

Cancellation Information

A cancellation fee of $75 will be charged for cancellations received by May 12, 2020

No credit will be given for cancellations made after May 12, 2020.