Complex Claims Management 2017

  • Wednesday, February 15, 2017 – 7:30am to 5:00pm
  • Thursday, February 16, 2017 – 7:30am to 5:00pm

  • WSIA Office, Olympia Washington (info below)

IIU LogoComplex Claims Management is ideal for workers' compensation professionals who have taken our Introduction to Claims training or its equivalent, and have had an opportunity to develop experience in claims management, including supervisors, seasoned examiners new to Washington's system, and those interested in exploring more complicated situations that arise in claims handling.

The issues, material, hypotheticals, and case studies covered in complex claims is equally useful to claims professionals in both the self-insured and State Fund (including retrospective ratings) settings.

Topics Covered

  • History of Washington Workers’ Compensation
  • Investigation of accidents and claims
  • Compensability of injuries and disease claims
  • Apportionment of injuries
  • Communication with injured workers and other system participants
  • Management of the medical dimensions of the injury claim
  • Management of the disability aspects of the injury claim, including leaves of absence and return to work
  • Reserving the cost of the claim
  • Closing the claim
  • Permanent Partial Disability compensation
  • Medical Provider Network basics
  • Intro to litigation and litigation management
  • Integrating investigation, medical, disability, and litigation management

Please note that time loss, LEP and PPD calculations are covered in a separate, calculations-only offering.


Julie Busch - Vocational Services, Strategic Consulting Services, Inc.
Erinn Hyre - Claims Management, Sedgwick
Kathryn Kunkler - Attorney, Keehn Kunkler, PLLC
Betsy Reeve - Attorney, Reeve Shima, P.C.

Click to choose your registration option

Continuing Education Credits

WSIA will award 15 credits (7 statutory) for the Washington Workers' Compensation Professional (WWCP) designation and 15 recertification credits for the PHR, SPHR, GPHR, SHRM-CP and SHRM-SCP human resource certifications.HCRI-SHRM300px

Labor & Industries CEU  - Approved for 8.5 Claims Management, 4.5 Legal and 1 General.


WSIA Members - $425
Group discount: Additional members from same organization - $350 each
Non-members - $700

Full breakfast and lunch included both days for in-person attendees

Cancellations policy: No refunds after February 8, 2017