Position Summary

The Workers’ Compensation Claim Administrator is responsible for the direct administration of workers’ compensation claims for employees of facilities participating in MultiCare Health System’s self-insurance workers’ compensation program. This position is involved in the interpretation of complex state rules and regulations, in managing the processes associated with the administration of workers’ compensation claims, and in the coordination of medical care provided to injured employees. This position functions independently within general program policies and procedures and requires only periodic supervisory oversight and support. Work situations require data analysis, discretion, good judgment, and decision making within the scope of the position’s responsibilities. Major decisions are subject to the review and approval of the manager. Internal contacts include staff and management throughout MHS. This position has frequent phone and written contact with physicians, attorneys, investigators, state regulators, and other external participants in the workers’ compensation process.

The Department of Human Resources, Central Employees Services Division (CESD) seeks a knowledgeable and customer-focused professional for a Claims Officer I to join the Safety and Claims unit where the number one priority is the health and safety of King County employees. This recruitment will be used to fill one immediate career service vacancy and to create an eligibility pool to fill additional career service vacancies that may occur within the next six months.

Reporting to the Workers' Compensation Program Manager, the Claims Officer I will bring authentic empathy to the work of adjudicating Worker’s Compensation claims. In accordance with Washington State industrial insurance legal requirements and claims management standards of King County, a self-insured entity in Washington State, the County is responsible for self-administering its own Workers’ Compensation program.

The Claims Officer I will champion King County's deep commitment to equity and social justice (ESJ). This role will be responsible for managing complex Workers' Compensation claims under the supervision of the Worker’s Compensation Program Manager and will require an analytical thinker who knows which questions to ask while conducting investigations. They will pursue the information they need to determine the calculation of time loss payments while ensuring the County maintains compliance with relevant laws, administrative orders, policies and procedures. Within the context of this work, the individual selected will prioritize ESJ, engaging in the challenging work to end systemic and institutional racism.

If you are an exceptionally organized individual with a high attention to detail and a passion for customer service, we would like to hear from you!

Job Title - Claims Officer I

Salary - $39.30 - $49.81 Hourly

Job Type - Career Service, Full Time, 40 hours/week

Location - Chinook Building, 401 5th Avenue, Seattle, Washington

Department - DHR - Dept. of Human Resources

Necessary required qualifications:

• Six (6) months of experience adjudicating or supporting the adjudication of Workers' Compensation claims, either in a self-insured or state fund capacity OR
• One (1) year of experience adjudicating medical, disability, personal injury, or liability claims.
• Ability to obtain Washington State Department of Labor and Industries Certification (as a condition of hire, the successful candidate will enroll in the certification program and begin working on the certification process during their probationary period. They must successfully complete the certification program within two years of hire).

For more information, contact:
Jen Montoya, Senior HR Analyst, Jen.Montoya@kingcounty.gov

Posting closes on June 22, 2025, at 11:59 p.m.

The Workers Compensation Claims Specialist on the Helmsman/Eberle Vivian team works using the latest technology to manage an assigned caseload of routine to mild to moderately complex Workers Compensation claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability and evaluating losses. The role interacts with injured workers, self-insured employers, medical providers, attorneys, and other third parties throughout the claims management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.

This position may be filled as a Claims Specialist I, Claims Specialist II, or Senior Claims Specialist I, depending on candidate experience. The salary range posted reflects the range for the varying pay scale that encompasses each of the Liberty Mutual regions and the overall cost of living for that region.

Candidates who are selected for this position will participate in remote and/or in person training and should be available to travel as needed based on business needs.

You will be required to go into the office twice a month if you reside within 50 miles of Lake Oswego, OR office.  Please note this policy is subject to change.

Washington Self-Insured Certification preferred.