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Introduction to Claims Management

Two Day Course | 13 Hours (8:30am - 4:00pm each day)

November 5-6, 2019 | WSIA Office, Olympia (Information Below)
Cost $425, Members, $700 Non-Members (Breakfast and Lunch included)

Level: Basic/Intermediate
Issues Covered: Validity | Medical | Compensation | Work Disability Prevention
Faculty Includes: Krishna Balasubramani, Esq. | Kevin Kincade | Julie Busch, MS, CDMS | Lloyd Brooks, WWCP

Credits Available/Pending: WWCP, 13 credits | Dept L&I, 13 claims management credits | SHRM, 13 credits
Upon completion of all eight WWCP sessions (72-hours) and required coursework, participants will receive a certificate of completion. This certificate is required for application to take the new Self-insurance Claims Administrator Examination administered by the Department of Labor and Industries.

The second step in our IIU's comprehensive, goal-oriented workers' compensation curriculum, Introduction to Claims Management builds on the foundational elements learned in Workers' Comp 101: Industrial Insurance and Work Disability Prevention and focuses on the basic principles of adjudicating Washington workers’ compensation claims. This two-day course provides instruction on basic claims handling in the topic areas listed below. Attendees will receive a link to electronic study materials for use in this and subsequent workshops.

Topics Include:
  • Washington's Statutory Framework: RCW, WAC, Medical Aid Rules, L&I Policy
  • Claim Adjudication Guidelines
  • Board of Industrial Insurance Appeals and Significant Decisions
  • Investigation of accidents and claims
  • Compensability of injury and occupational disease claims
  • Apportionment of injuries
  • Communication with injured Workers and other system participants
  • Management of the medical dimensions of the injury claim
  • Medical Aid Rules
  • Fee Schedules and Payment Policies
  • Management of the disability aspects of the injury claim, including leaves of absence and return to work
  • Reserving the cost of the claim
  • Closing the claim
  • Permanent Partial Disability compensation
  • Introduction to litigation and litigation management
  • Integrating investigation, medical, disability, and litigation management

Cancellation Information

A cancellation fee of $75 will be charged for cancellations received by October 29, 2019. This is to offset the cost of the room rental, reserved meals, and conference material production.

No credit will be given for cancellations made after October 29, 2019.