IIU Logo

Complex Claims Management

Two-Day Course | 13 Hours (8:30am - 4:00pm each day)

May 19-20, 2021
Cost: $425 Members, $700 Non-MembersĀ 

Level: Advanced
Issues Covered: Medical, Compensation, Work Disability Prevention
Faculty Includes: Julie Busch, MS, CDMS | Krishna Balasubramani, Esq. | Kevin Kincade | Lloyd Brooks, WWCP

Credits Available/Pending: WWCP, 13 credits | Dept L&I, 13 credits | SHRM, 13 credits

Upon completion of all eight WWCP sessions (72-hours) and required coursework, participants will receive a certificate of completion. Starting July 1, 2021, this certificate will be required for application to take the new Self-insurance Claims Administrator Examination administered by the Department of Labor and Industries.

The first in our advanced series, and seventh step in our IIU's comprehensive, goal-oriented workers' compensation curriculum, this two-day workshop builds on the intermediate principles in prior trainings and brings all phases of claims management into scope for an advanced level of instruction. This course provides instruction on advanced claims handling in the topic areas listed below by industry experts in the claims management, vocational, and legal fields. Attendees will be provided hypothetical claim scenarios for group discussion and collaboration of claim management strategy. Attendees will also receive links to electronic copies of reference materials for use in this and future modules.

Topics Include:
  • Employment Law overlay
  • Complex claim investigations
  • Surveillance and investigative services
  • Willful Misrepresentation
  • Complex course of employment issues
  • Undocumented workers
  • Aggravation versus new injury
  • Complex wage issues
  • Suspension of benefits
  • Complex industrial injury and occupational disease claims
  • Injurious Exposure claims
  • Hearing Loss claims
  • Heart attack/stroke claims
  • Cancer claims
  • PTSD/Mental Health cases
  • Fatality claims
  • Communication with injured workers and other system participants

Cancellation Information

No refunds will be given for cancellations made after May 12, 2021.