Complex Claims Management 2019

  • Tuesday, March 19, 2019 – 7:30am to 5:00pm
  • Wednesday, March 20, 2019 – 7:30am to 5:00pm

  • WSIA Office, Olympia Washington (info below)

IIU LogoThe intermediate and advanced training in our comprehensive goal-oriented curriculum, Complex Claims Management is ideal for workers' compensation professionals who have taken our Introduction to Claims training or its equivalent, and have had an opportunity to develop experience in claims management, including supervisors, seasoned examiners new to Washington's system, and those interested in exploring more complicated situations that arise in claims handling.

The issues, material, hypotheticals, and case studies covered in complex claims is equally useful to claims professionals in both the self-insured and State Fund (including retrospective ratings) settings.

Topics Covered

  • Employment law overlay
  • Complex claim investigations
  • Complex wage issues
  • Complex industrial injury and occupational disease claims
  • Heart attack/stroke cases
  • Cancer cases
  • PTSD/mental health cases
  • Complex course of employment issues
  • Aggravation versus new injury
  • Death claims
  • Suspension of benefits
  • Cases involving undocumented workers

Please note that time loss, LEP and PPD calculations are covered in a separate, calculations-only offering.


Julie Busch, MS, CDMS
Strategic Consulting Services

Julie Busch, a co-owner of SCS, has over twenty years of experience providing vocational assessment, rehabilitation planning, job analysis and expert testimony.
Ms. Busch provides vocational rehabilitation services to workers covered by Washington State Department of Labor and Industries as well as federal worker’s compensation systems such as the Longshore and Harbor Worker’s Compensation Act. She also provides expert testimony in both areas.

Kevin Kincade
Eberle Vivian

Kevin Kincade has over 20 years’ experience in workers’ compensation, starting as an adjuster at Johnson & Culberson. Following 13 years in management positions at Gallagher Bassett and Berkley Risk, Mr. Kincade moved to Eberle Vivian in 2013, continuing as an account manager his work assisting client employers to manage their workers’ compensation programs.

Krishna Balasubramani, Esq., Sather Byerly & Holloway

Krishna joined Sather, Byerly & Holloway, LLP in 1996 and became a partner in 2000. Prior to joining the firm, Krishna also worked at SAFECO Insurance and Stoel Rives, LLP. Krishna is admitted to practice in Oregon and Washington. He handles litigation in state and federal courts for employers and insurers in Oregon and Washington and related workers’ compensation and employment related matters. Krishna is admitted to practice in Oregon and Washington.

Click to choose your registration option

Continuing Education Credits

WSIA will award 15 credits (7 statutory) for the Washington Workers' Compensation Professional (WWCP) designation and 15 recertification credits for SHRM human resource certifications.SRHM-Logo-small.jpg

Labor & Industries CEU  - Approved for 15 credits (14 claims management and 1 general)


WSIA Members - $425
Group discount: Additional members from same organization - $350 each
Non-members - $700

Full breakfast and lunch included both days for in-person attendees

Cancellations policy: No refunds after March 12, 2019